Don’t just take our word for it ...see what our clients say about us
Without a doubt, OfficeTechHub has helped grow Lightning Packaging’s success, year on year.
Thanks to regularly monthly meetings, OfficeTechHub keep us completely abreast of a ever-changing technological world. They bring new ideas to the table to increase our productivity, as well as solutions for safeguarding and maintaining our cutting-edge packaging offering.
OfficeTechHub created Sage Software that’s completely in tune with our specific business requirements, helping us speed up all our important data processing. They’ve given our Field Sales team essential insight to enable them to input data securely, remotely. And they’ve created powerful software for our iPads to make our customer enquiries and orders more transparent and up-to-date.
OfficeTechHub are our virtual IT department – and we couldn’t be happier with the service they provide.
They understand the nuances of our business in a way that means they never need to be told twice. For instance, if we have a printer in the warehouse down, OfficeTechHub immediately understand the impact this will have on our business and act straight away to fix it.
Currently, OfficeTechHub are redeveloping our Sage software. This is a massive, complex project that will streamline our in-house systems – it’s a task that’s essential for our future business success. OfficeTechHub not only support this, pre-empting what the software needs to be, to be truly effective for us, but they also mirror our ambitions, drive and determination: they want us to succeed as much as we want to!
We’ve been clients of OfficeTechHub for the last 15 years and I cannot fault them for the job they’re doing – and have done – managing our IT. If we have an issue with a particular device, they’ll dial-in immediately to help fix it or they’ll sort it out on-site – whatever is best for getting us up and running again with the least amount of downtime. We buy all our hardware through OfficeTechHub as well as having a service agreement with them, and are happy doing so.
As a not-for-profit organisation, every £1 we spend on our technology is £1 not being spent on providing services and support for those who need them. OfficeTechHub have always understood this and acted with integrity and sympathy for all the years we’ve worked with them. They are more than IT providers, they are our business partners.
For instance, we were spending significant amounts of money on our printing and copying. OfficeTechHub took a holistic view of the issue and made straight-forward proposals for better printing facilities and protocols. Their recommendations are now saving us around £12k a year. Invaluable support for a charity of our size.
OfficeTechHub have been brilliant throughout our transition from ICT suite to notepads. At the very first presentation they gave in our school, we knew that they were genuine people who we could work with. And appointing them proved to be the right decision.
Not only did they bring us interactive whiteboards and LearnPads to trial before we bought, but they never put pressure on the senior leadership team in the trial phase to make a decision – they were only interested in helping us get the right equipment for our school and our children.
Since then, their aftersales service has been second-to-none. They’ve held training workshops for all my staff, they’ve spent time with individual teachers to talk through how equipment works, and they are always ready at the drop of a hat, either remotely or on-site, to help if we have an issue.
Teachers' eyes light-up when they are here because they are so approachable. I’d even go as far as saying that OfficeTechHub are the John Lewis of the IT world!”